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Maintenance Medication FAQ

What are maintenance medications?

Maintenance medications are any medications that you are taking long term, including for chronic conditions.

How do I enroll in Vivo Health Pharmacy mail order fulfillment for my maintenance medications?

A Vivo Health Pharmacy representative will contact you prior to your next refill, or you can enroll by downloading and completing this form.

What are the hours of operation for the mail order pharmacy?

The mail order pharmacy is open Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 4 p.m. We also have a 24-hour clinical call center to handle medication questions outside of business hours.

How can I refill my prescription?

Once a medication is filled by the mail order pharmacy, you can request a refill by calling Vivo Health Pharmacy at (833) 868-VIVO (8486) and opting-in for automatic refills. You can also order and see what medications were filled by logging into vivorefills.com after an account has been created. 

What if I want my prescription filled at my local pharmacy?

For most prescriptions, a 30-day supply can be filled up to three times at your local pharmacy. Any additional fills of maintenance medications must be obtained through mail order. Failure to use mail order may result in paying full cost at your retail pharmacy.

Can I schedule delivery of my medications? And to where?

Standard delivery is USPS for non-refrigerated items, and refrigerated items will be shipped overnight. Orders can be delivered to your home or place of business.

When will I get my medication?

Once your order has been processed, medications on average will be mailed out a week before your next refill is due. 

How will I be notified about my order?

Tracking numbers will be provided via email, as long as you provide your email address.

What are the payment options?

We accept all major credit and debit cards, as well as your Healthcare Flexible Spending Account card.

If a copay card is available, can I use it for my prescription?

Yes, we accept copay cards as well as manufacturer coupon cards. We will also contact you to let you know if one is available for your prescription. Please let us know if you are enrolled in a discount program.